Dear Ms. Pallavi
I am writing to express my gratitude to TDSB for offering the ELT IT program and for having Susan A. as the instructor of the class. Thank you so much!
At the beginning, I was not confident of the real outcome and not knowing what it will turn out to be; today, I am so grateful for this training.
In the class, I was made aware and developed the courteous way of communicating. Now I know when not use (WANT, CAN, TOLD) when making requests or expressing concerns. For instance, prior to the class, after reading a customer care reply letter, I found it normal. After the lesson, the letter suddenly became so rude.
I would also like to mention that the mock interview video was very valuable. It was any eye opener to see ourselves performing. I have appreciated the possibility to review the interview in class and to have comments from my classmates too. I have learned from my mistakes.
Because this training was so important to me, I have postponed my interviews to either after the 8 weeks are finished or after the class hours. I did not want to miss even a second; this lead me to a perfect attendance: No delays, no absences.
Now I feel more confident and more equipped to face Canadian society and the workplace challenges. Being courteous is not for the workplace only, it is for everywhere. What I have gotten through this training means more than diamonds to me and I will always be grateful.
Thank you again to Susan A., my instructor, for the lessons, the patience, and most of all her kindness. Thank you to Jermain H., my job developer, for his patience and understanding. Thank you to the sector specific instructor Mr. Khalid D. who encouraged, advised and challenged us every Friday until the end. Thank you to all the ELT staff and management.
Thank you so much for this opportunity.
ELT IT Client, Session 126